Terms and Conditions for CTNG
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires:
a) “CTNG” means [full legal name of the company], including its subsidiaries, affiliates, officers, directors, agents, and employees.
b) “Site” refers to the CTNG website, mobile applications, and any other online platforms operated by CTNG.
c) “User” or “Customer” means any person who accesses or uses the Site or makes a purchase from CTNG.
d) “Products” means any goods or services offered for sale by CTNG.
e) “Order” means a request to purchase Products submitted through the Site.
f) “Intellectual Property Rights” means all patents, rights to inventions, utility models, copyright and related rights, trademarks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database rights, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.
1.2 In these Terms and Conditions:
a) Words denoting the singular include the plural and vice versa.
b) Words denoting any gender include all genders.
c) The word “including” shall be construed as “including without limitation.”
d) References to “writing” or “written” include emails and other electronic communications.
2. Acceptance of Terms
2.1 By accessing, browsing, or using the Site and/or making any purchases through the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
2.2 If you do not agree to these Terms and Conditions, you must not use the Site or make any purchases.
2.3 CTNG reserves the right to modify these Terms and Conditions at any time without prior notice. Your continued use of the Site following any changes constitutes your acceptance of the new Terms and Conditions.
2.4 You are responsible for regularly reviewing these Terms and Conditions. The “Last Updated” date at the bottom of this document indicates when these Terms and Conditions were last revised.
2.5 These Terms and Conditions may be supplemented by additional terms and conditions specific to certain products, services, or promotions. In the event of any conflict between these Terms and Conditions and any supplemental terms, the supplemental terms shall prevail.
3. Eligibility
3.1 You must be at least 18 years old or the age of majority in your jurisdiction, whichever is greater, to use the Site or make purchases.
3.2 By using the Site, you represent and warrant that you have the legal capacity to enter into a binding contract with CTNG and that you are not barred from using the Site under the laws of any applicable jurisdiction.
3.3 CTNG reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion, including without limitation, if CTNG believes that customer conduct violates applicable law or is harmful to the interests of CTNG or its affiliates.
4. Product Information
4.1 CTNG strives to provide accurate and up-to-date product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.
4.2 Colors of products may vary slightly from those shown on the Site due to differences in computer monitors and mobile device displays.
4.3 All sizes provided are approximate and may vary slightly due to the manufacturing process.
4.4 CTNG reserves the right to discontinue or modify Products without notice. In the event a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, CTNG shall have the right to refuse or cancel any orders placed for the Product listed at the incorrect price.
4.5 Product availability is not guaranteed and may change without notice. CTNG reserves the right to limit quantities of Products sold, including after an order has been placed.
4.6 Certain Products may have additional terms and conditions, which will be presented to you at the time of purchase or use.
5. Pricing and Payment
5.1 All prices are displayed in United States Dollars (USD), British Pounds Sterling (GBP), or Euros (EUR), depending on the Customer’s location or preference.
5.2 Customers may select their preferred currency from the available options (USD, GBP, or EUR) at checkout.
5.3 All prices are subject to change without notice. The price charged for a Product will be the price in effect at the time the order is placed and will be set out in your order confirmation email.
5.4 Prices displayed do not include taxes, duties, or shipping costs, which will be calculated and displayed at checkout.
5.5 CTNG reserves the right to refuse or cancel any order for any reason, including but not limited to, product availability, errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
5.6 Payment is due at the time of purchase. We accept the following payment methods:
a) Major credit cards (Visa, MasterCard, American Express, Discover)
b) PayPal
c) Apple Pay
d) Google Pay
e) Bank transfers (for select countries)
5.7 By providing payment information, you represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilized in connection with any transaction.
5.8 CTNG uses industry-standard encryption to protect your payment information during transmission. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and CTNG cannot guarantee absolute security.
5.9 In the event of a pricing error, CTNG reserves the right to cancel any orders placed for Products listed at the incorrect price.
5.10 CTNG may offer promotional codes or gift certificates from time to time. Such offers are subject to additional terms and conditions, which will be communicated at the time of issuance.
5.11 For subscription-based Products, you authorize CTNG to charge your payment method on a recurring basis until you cancel the subscription or it is otherwise terminated.
6. Taxes and Duties
6.1 Prices displayed on the Site do not include any applicable taxes, customs duties, or import fees.
6.2 For orders shipped within the same country, CTNG will collect and remit applicable sales taxes in accordance with local laws.
6.3 For international orders, the Customer is responsible for any import duties, taxes, or fees levied by the destination country. These charges are not collected by CTNG and are the sole responsibility of the Customer.
6.4 CTNG is not responsible for any delays or non-delivery resulting from the Customer’s failure to pay required taxes or duties.
7. Shipping and Delivery
7.1 Shipping costs and delivery times vary based on the Customer’s location, chosen shipping method, and product availability.
7.2 CTNG offers the following shipping options:
a) Standard Shipping
b) Expedited Shipping
c) Express Shipping
d) Same-Day Delivery (available in select metropolitan areas)
7.3 Estimated delivery times are provided at checkout but are not guaranteed. CTNG is not responsible for delays caused by customs, weather conditions, or other factors beyond our control.
7.4 Risk of loss and title for items purchased pass to the Customer upon delivery of the items to the carrier.
7.5 Customers are responsible for providing accurate shipping information. CTNG is not liable for delays or non-delivery resulting from incorrect information.
7.6 For international shipments, the Customer is responsible for ensuring that the Products can be lawfully imported to the destination country. CTNG is not liable for any prohibited items that are confiscated by customs authorities.
7.7 CTNG reserves the right to decline shipping to certain addresses or regions at its sole discretion.
7.8 In the event of a lost or damaged shipment, CTNG will work with the carrier to resolve the issue. Customers must report any damaged or missing items within 5 business days of the expected delivery date.
7.9 CTNG may offer in-store pickup options at select retail locations. Additional terms and conditions may apply to in-store pickup services.
8. Return Policy
8.1 Customers have 10 calendar days from the date of delivery to initiate a return.
8.2 To be eligible for a return, items must be:
a) Unworn, unwashed, and in the same condition as received
b) In the original packaging with all tags attached
c) Accompanied by the original receipt or proof of purchase
8.3 The Customer is responsible for all return shipping costs, unless the return is due to a CTNG error.
8.4 To initiate a return, Customers must:
a) Log into their CTNG account
b) Navigate to the “Order History” section
c) Select the order containing the item(s) to be returned
d) Follow the prompts to generate a return authorization and shipping label
8.5 Custom-made or personalized items are not eligible for return unless defective.
8.6 Sale items or items marked as final sale are not eligible for return.
8.7 Undergarments, swimwear, and certain accessories are not eligible for return due to hygiene reasons, unless defective.
8.8 CTNG reserves the right to refuse returns that do not meet these criteria.
8.9 For items purchased as part of a set or bundle, the entire set or bundle must be returned.
8.10 CTNG may, at its discretion, offer free returns for certain promotions or to select customer tiers. Such offers will be clearly communicated and may be subject to additional terms and conditions.
9. Refunds and Store Credit
9.1 No cash refunds are allowed under any circumstances.
9.2 Approved returns will be issued as store credit to the Customer’s CTNG account.
9.3 Store credit will be issued within 10 business days after CTNG receives and processes the returned item.
9.4 Store credit is valid for 12 months from the date of issue and can be used for future purchases on the Site.
9.5 Store credit cannot be transferred, redeemed for cash, or used for shipping costs or taxes.
9.6 If a returned item was purchased using a promotional code or discount, the store credit issued will reflect the actual amount paid by the Customer after the discount was applied.
9.7 In the event of a site-wide price reduction, price adjustment, or coupon offer, CTNG will not offer price adjustments on previous purchases.
9.8 For subscription-based Products, prorated refunds may be issued as store credit for the unused portion of the subscription period, subject to the terms of the specific subscription agreement.
10. Exchanges
10.1 Exchanges are allowed within the 10-day return period, subject to item availability.
10.2 To request an exchange, Customers must contact CTNG customer service with their order number and the desired exchange item.
10.3 If the exchanged item is of higher value, the Customer must pay the difference. If it is of lower value, the difference will be issued as store credit.
10.4 Customers are responsible for the shipping costs of both returning the original item and receiving the exchanged item.
10.5 Exchanges are limited to one per order. Subsequent exchanges will be processed as returns and new purchases.
10.6 CTNG reserves the right to limit the number of exchanges per customer to prevent abuse of the exchange policy.
11. Damaged or Defective Items
11.1 Customers must report damaged or defective items within 48 hours of receipt by contacting CTNG customer service.
11.2 Photographic evidence of the damage or defect must be provided.
11.3 If the claim is approved, CTNG will provide a prepaid return label and issue a replacement item at no additional cost to the Customer.
11.4 CTNG reserves the right to inspect returned items claimed as damaged or defective.
11.5 If a replacement item is not available, CTNG will issue store credit for the full purchase price of the item, including any shipping costs incurred by the Customer.
11.6 In cases of repeated claims of damaged or defective items from a single customer, CTNG reserves the right to investigate and take appropriate action, including suspension of the customer’s account.
12. Privacy Policy
12.1 CTNG collects, uses, and protects personal information as outlined in our Privacy Policy, which is incorporated into these Terms and Conditions by reference.
12.2 By using the Site, you consent to the collection, use, and sharing of your personal information as described in the Privacy Policy.
12.3 CTNG may use cookies and similar tracking technologies to enhance your browsing experience and collect data about Site usage. You can manage your cookie preferences through your browser settings.
12.4 CTNG may send promotional emails or push notifications to Customers who have opted in to receive such communications. You can manage your communication preferences in your account settings or by following the unsubscribe instructions provided in the communications.
13. Intellectual Property
13.1 All content on the CTNG website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of CTNG or its content suppliers and is protected by international copyright and trademark laws.
13.2 CTNG grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for personal, non-commercial purposes in accordance with these Terms and Conditions.
13.3 Users may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit the Site or any portion of it unless expressly permitted by CTNG in writing.
13.4 The CTNG name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of CTNG or its affiliates. You may not use such marks without the prior written permission of CTNG.
13.5 Any unauthorized use of the Site’s content may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
14. User Accounts
14.1 Customers may be required to create an account to make purchases or access certain features of the Site.
14.2 You are responsible for maintaining the confidentiality of your account information and password.
14.3 You agree to accept responsibility for all activities that occur under your account.
14.4 You must provide accurate and complete information when creating an account and keep your account information updated.
14.5 You may not use another person’s account without permission.
14.6 You must notify CTNG immediately of any unauthorized use of your account or any other breach of security.
14.7 CTNG reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.
14.8 CTNG may offer additional account features or tiers, such as loyalty programs or premium memberships, which may be subject to additional terms and conditions.
15. Product Reviews and User-Generated Content
15.1 By submitting reviews, comments, or other content to the Site, you grant CTNG a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
15.2 You represent and warrant that your content will not violate any third party’s intellectual property rights or contain any libelous, defamatory, obscene, or otherwise unlawful material.
15.3 CTNG reserves the right to remove or edit user-generated content at its sole discretion.
15.4 CTNG may use customer reviews and photos for marketing purposes, including but not limited to social media, email campaigns, and on-site displays.
15.5 Customers who submit product reviews may be eligible for incentives, subject to additional terms and conditions.
16. Limitation of Liability
16.1 CTNG, its directors, employees, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
a) Your use or inability to use the Site
b) Any unauthorized access to or use of our servers and/or any personal information stored therein
c) Any interruption or cessation of transmission to or from the Site
d) Any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Site
e) Any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Site
16.2 In no event shall CTNG’s total liability to you for all damages, losses, or causes of action exceed the amount you have paid CTNG in the last six (6) months, or, if greater, one hundred dollars ($100).
16.3 The limitations of liability set forth above are fundamental elements of the basis of the bargain between CTNG and you.
16.4 Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.
17. Disclaimers
17.1 The Site and all products are provided on an “as is” and “as available” basis without any representations or warranties, express or implied.
17.2 CTNG makes no warranties or representations regarding the accuracy or completeness of the content on the Site.
17.3 CTNG does not warrant that the Site will be uninterrupted or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or other harmful components.
17.4 CTNG disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
17.5 CTNG does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on the Site or otherwise relating to such materials or on any sites linked to this Site.
17.6 The materials appearing on the Site could include technical, typographical, or photographic errors. CTNG does not warrant that any of the materials on the Site are accurate, complete, or current.
18. Indemnification
18.1 You agree to indemnify, defend, and hold harmless CTNG, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms and Conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Site using your account.
18.2 This indemnification obligation will survive these Terms and Conditions and your use of the Site.
19. Third-Party Links and Content
19.1 The Site may contain links to third-party websites or resources that are not owned or controlled by CTNG.
19.2 CTNG has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or resources.
19.3 You acknowledge and agree that CTNG shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or resources.
19.4 CTNG strongly advises you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
20. Termination
20.1 CTNG may terminate or suspend your account and bar access to the Site immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms and Conditions.
20.2 If you wish to terminate your account, you may simply discontinue using the Site and contact customer service to request account deletion.
20.3 All provisions of the Terms and Conditions which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
21. Governing Law and Jurisdiction
21.1 For Customers in the European Union:
a) These Terms and Conditions shall be governed by and construed in accordance with the laws of the European Union and the laws of the Customer’s country of residence.
b) Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the Customer’s country of residence.
c) Customers may also have recourse to the European Commission’s Online Dispute Resolution platform.
21.2 For Customers in the United Kingdom:
a) These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
b) Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
21.3 For Customers in the United States:
a) These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of [insert state], without regard to its conflict of law provisions.
b) Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the state and federal courts located in [insert city and state].
c) You agree to submit to the personal jurisdiction of the courts located within [insert county and state] for the purpose of litigating all such claims or disputes.
21.4 The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms and Conditions.
21.5 Any cause of action or claim you may have arising out of or relating to these Terms and Conditions or the Site must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.
22. Dispute Resolution and Arbitration
22.1 For any dispute you have with CTNG, you agree to first contact us and attempt to resolve the dispute informally.
22.2 If CTNG has not been able to resolve the dispute informally, we each agree to resolve any claim, dispute, or controversy arising out of or in connection with or relating to these Terms and Conditions, or the breach or alleged breach thereof (collectively, “Claims”), by binding arbitration by the American Arbitration Association (“AAA”) under the Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes then in effect for the AAA.
22.3 The arbitration will be conducted in [insert city and state], unless you and CTNG agree otherwise. Each party will be responsible for paying any AAA filing, administrative and arbitrator fees in accordance with AAA rules.
22.4 The award rendered by the arbitrator shall include costs of arbitration, reasonable attorneys’ fees, and reasonable costs for expert and other witnesses, and any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
22.5 Nothing in this Section shall prevent either party from seeking injunctive or other equitable relief from the courts for matters related to data security, intellectual property or unauthorized access to the Service.
22.6 ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING.
23. Severability
23.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, such provision shall be severed from the remainder of these Terms and Conditions, which shall remain in full force and effect.
23.2 In such event, the parties shall in good faith modify the invalid or unenforceable provision to reflect the original intent of the parties as closely as possible in a mutually acceptable manner in order that the transactions contemplated hereby be consummated as originally contemplated to the fullest extent possible.
24. Waiver
24.1 No waiver of any term of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term.
24.2 Any failure to assert any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.
25. Assignment
25.1 You may not assign or transfer these Terms and Conditions, by operation of law or otherwise, without CTNG’s prior written consent.
25.2 CTNG may assign or transfer these Terms and Conditions, at its sole discretion, without restriction.
25.3 Subject to the foregoing, these Terms and Conditions will bind and inure to the benefit of the parties, their successors and permitted assigns.
26. Entire Agreement
26.1 These Terms and Conditions, together with our Privacy Policy and any other legal notices published by CTNG on the Site, shall constitute the entire agreement between you and CTNG concerning the Site and supersede all prior agreements and understandings, whether written or oral.
26.2 Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
27. Changes to Terms and Conditions
27.1 CTNG reserves the right, at our sole discretion, to modify or replace these Terms and Conditions at any time.
27.2 If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
27.3 By continuing to access or use our Site after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Site.
28. Electronic Communications
28.1 When you use the Site or send emails to CTNG, you are communicating with us electronically. You consent to receive communications from us electronically.
28.2 We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
29. Force Majeure
29.1 CTNG shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor or materials.
30. Contact Information
30.1 For questions or concerns regarding these Terms and Conditions, please contact CTNG customer service at:
Email: info@ctngclothing.com
By using the CTNG website or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Last updated:12/07/2024